Frequently Asked Questions

I’ve uploaded the wrong artwork.  What can I do?

• Don’t worry if you’ve uploaded the wrong artwork.  All orders are processed after 19.00 on the day of your order! Please email us at orders@bristolprintservices.co.uk  immediately with your correct artwork quoting your order number in the subject line.

Please note that we will always try our best to help with amended artwork, but we have a fast turnaround and because of this, we cannot guarantee we can process any amendment requests received after 19.00.

Can I change my order’s delivery address?

• Yes, you can change the address your order is delivered to right up until the dispatch date.  Please email us at orders@bristolprintservices.co.uk immediately with your amended delivery address quoting your order number in the subject line.

Please note that we may not be able to amend your delivery details on the day of dispatch or after your order has been dispatched.

How do I cancel my order?

• You may cancel your order at any time up until 19.00 after placing your order by contacting us at orders@bristolprintservices.co.uk .

Please note that we will always try our best to help with cancellations, but we have a fast turnaround and because of this, we cannot guarantee a refund will be possible on any cancellations received after 19.00.

How do I track my order?

• You don’t have to!  We’ll keep you updated along the way with a message on the day of dispatch and another on the day of delivery.

My order has not arrived.  What do I do?

• The first thing to do is let us know and leave it to us to do the rest.  Please give us a call on 0117 329 0535 or email us at orders@bristolprintservices.co.uk and we will do whatever we can to help.  Please remember to quote your order number.

What if I’m not satisfied with my order?

• Please email us at orders@bristolprintservices.co.uk or give us a call on 0117 329 0535 remembering to quote your order number and giving us much detail as possible. We may have to ask you to send samples or pictures to get a better understanding of the issue.

Is it possible to leave feedback based on my experience with PRINT by IQ-Marketing?

• We’d love to hear from you!  You can either leave a review for us here on our website or by looking up IQ-Marketing on Google review.  If there is anything that you’re less than impressed with please get in touch with us first to allow us to put things right.

Where can I find my dispatch date?

• Your estimated dispatch date can be found on the email we sent confirming your order. We will send you any updates or amendments as soon as we have them.

What if I don’t see what I want on your website?

• We would be happy to get you a bespoke price.  Please get in touch.

What are your delivery charges?

• There are none: the cost of delivery within mainland UK and Northern Ireland is included in the cost with no additional charges!

How long does delivery take?

• All our deliveries should be with you within 5 working days (unless we state otherwise) and most of our deliveries are received within 3-5 working days. Throughout the process we will do our best to tell you what day you can expect your order.

Why has my dispatch or delivery date changed?

• If your files are rejected, or we fail to receive your artwork by 19.00 on the day of placing your order, your dispatch/delivery dates may change. We will do our best to keep you informed throughout the process.

Please note that all production turnaround times are based on receiving print-ready artwork on time.

Will the products I have ordered arrive together?

• Different products have different turnarounds depending upon the complexity of production. We will dispatch each product as and when it is ready.

Will anyone know that I have used PRINT by IQ-Marketing?

• Not unless you want them to! No invoices are ever included in the packaging and we use unbranded packaging with no reference to PRINT by IQ-Marketing or IQ-Marketing.

What methods of payment do you accept?

• We accept most major debit and credit cards as well as PayPal and bank transfers.

Do you offer credit accounts?

• Unfortunately this is not something we offer.

Are there any charges for using a credit card?

• There are no additional costs or charges – the price you see is the price you pay!

Do you store any credit card information?

• No, we do not store any credit or debit card details on our servers, databases or anywhere else.

Where can I get a copy of an invoice from a previous order?

• Just send an email to orders@bristolprintservices.co.uk with your details, and the invoice/order number or approximate invoice date and we’ll send you a copy.

What file types do you accept?

• We only accept PDF format artwork. If you are sending us artwork with a mix of graphics and photography, please provide us with a print-ready PDF.  If you are sending any photography, please ensure it is as high resolution as possible.

Please look at our Templates and the “Providing Your Artwork For Print” file for more information and advice.  

What is the maximum file size for uploading my artwork?

• Our maximum size upload is 256MB.

My file is over 256MB.  How can I send it to you?

• We would recommend WeTransfer or Dropbox as it is free to use and you can send files up to 2GB. All you need to do is enter the email address you need to send the artwork to.  If you have not been provided with an email address, please send any artwork to orders@bristolprintservices.co.uk with your address and order number.

Can you check my files?

• We check all artwork as standard to make sure that you get the best result possible.

Please note that this service is a technical file check and not a proofing service.  We check to make sure your file is print-ready as detailed in the file “Providing Your Artwork For Print”.

What happens if my artwork is wrong?

• We expect print-ready files to be supplied. Files not to our specifications may produce unexpected results, may be rejected and may cause a delay to your print job.

Please see the “Providing Your Artwork For Print” file for more information.

My artwork has been rejected what should I do?

• If your artwork has been rejected please resubmit your artwork following the instructions provided.  Artwork can be resubmitted at orders@bristolprintservices.co.uk.

Please see the “Providing Your Artwork For Print” file for more information and advice on submitting your artwork.

Can I receive a proof?

• Because we expect all artwork to be sent in print-ready format we do not currently offer a proofing service.  

What do people mean by “trim”, “bleeds” and “safe margins”?

• The “trim” indicates where your print will be cut down to the desired size. This is also the edge of the paper or finished print product.
• The bleed is the area to be trimmed off.  This area ensures that no un-printed edges occur on the final printed product once trimmed.
• The safe margin is the area between the text and graphics – this area is not meant to be trimmed.

Please see the advice on “Providing Your Artwork For Print” for more information on “trims”, “bleeds” and “safe margins”

Do you print in RGB or CMYK?

• We print in CMYK. When providing artwork, the colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK, which may affect your colours).

Please see the “Providing Your Artwork For Print” file for more information.

Help!  I don’t have print-ready artwork.  What can I do?

• Get in touch. Message us, give us a ring on 0117 329 0535 or send an email to enquiries@bristolprintservices.co.uk to find out what we can do to help.