Privacy Policy

Find detailed information on Bristol PRINT Services' privacy policies, including how we collect, use, and protect your personal information.

Last updated: 29th March, 2025

Bristol PRINT Services, with its registered address at Courtney View, Bristol, England, BS15 9AE (“us”, “our”, “we”, “Bristol PRINT Services”) is the controller of your personal data collected through the Website and Bristol PRINT Services. Bristol PRINT Services is committed to protecting and respecting your privacy.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the contact details set out below.

This privacy policy (the “Privacy Policy”) sets out the types of personal data we collect when you access and visit https://bristolprintservices.co.uk/ (or any other application or online service we launch from time to time) (the “Website”) and our products or services (together henceforth known as the “Bristol PRINT Services”), and how we may manage and use that data.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notices that we may provide on specific occasions when we are collecting or processing your personal data so that you are fully aware of how and why we are using that data.

This Privacy Policy supplements other terms or notices on our Website and is not intended to override or replace them.

By visiting or otherwise using our Website or Bristol PRINT Services, you accept that you have read and understood this Privacy Policy. If, for any reason, you do not agree with the content of this Privacy Policy, please stop using this Website or Bristol PRINT Services.

We reserve the right to revise or amend this Privacy Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant, we will endeavour to let you know. However, it is your responsibility to check this Privacy Policy before each use of the Website or Bristol PRINT Services.

The Website or Bristol PRINT Services are not intended for children and we do not knowingly collect personal data relating to children.

 

Data Collection

What information can we collect?
This Privacy Policy covers the collection and processing of your personal data. Where this Privacy Policy refers to ‘personal data’ it is referring to data about you from which you could be identified – such as your name, your date of birth, your contact details and even your IP address.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: which includes your full name and your job title.
  • Contact Data: which includes your billing address, delivery address, e-mail address and telephone number.
  • Financial Data: which includes bank account and payment card details.
  • Transaction Data which includes details about payments to and from you and other details or services you have purchased from us.
  • Technical Data: which includes your IP address, operating system, browser type and browser version.
  • Profile Data: which includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data: which includes information about how you use the Website and Bristol PRINT Services
  • Marketing and Communications Data which includes your preferences in receiving marketing from us (including our newsletter) and our third parties.

 

Data Methods

How is your personal information collected?

Information you give to us
When you use the Website or Bristol PRINT Services to complete a form, contact us by email or by post, report a problem, give us feedback, create an account on our Website, request marketing to be sent to you, enter a competition, promotion or survey, or offer your information to us in any way, we may collect, store and use the personal data that you disclose to us.

It is important that the personal data we hold about you is accurate and current. If you want to update the information you have previously given to us, please contact us at GDPR@bristolprintservices.co.uk.

Automated technologies or interactions
Each time you use our Website, we will automatically collect your personal data including Technical Data and Usage Data. We collect this data using technologies such as cookies or other similar tracking technologies.

Please refer to our Cookies Policy for further details.

Third parties or publicly available sources
We may also receive personal data about you from various third parties, and public sources, such as: analytics providers, advertising networks and search information providers.

We also, from time to time, partner up with third parties in order to provide our customers with new deals, promotions and/or opportunities through our Website. This may involve you providing information on our partner’s page which is connected to or affiliated with our Website or the deal, promotion and/or opportunity we are providing through our Website. Some of the information you provide on our partner’s page partnered up with will be passed on to us. We will always ensure that we provide you with a fair processing notice where this personal data is being passed on to us.

 

Data Use & Sharing

How and why do we use/share your personal data?

Lawful basis for processing your information
We will only use your personal data when the law allows us to. Most commonly we will use your personal data in the following circumstances:

  • Where you have asked us to do so, or consented to us doing so;
  • Where we need to do so in order to perform a contract, we are about to enter into or have entered into with you;
  • Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests; and
  • Where we need to comply with a legal or regulatory obligation.

 
Marketing
We may use your personal data to contact you about our latest news, our products or our services (we call this marketing).

You will receive marketing communications from us if you have

  • subscribed or opted-in to receive marketing communications from us using your business or personal e-mail address.

To unsubscribe from marketing emails at any time, please click on the unsubscribe link at the bottom of any marketing email, or you can contact us at GDPR@bristolprintservices.co.uk.

We will get your express opt-in consent before we share your personal data to any third party for its own marketing purposes.

Sharing your personal data
Depending on how and why you provide us with your personal data we may share it in the following ways:

  • we may share your personal data with any member of our company group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
  • with selected third parties who we sub-contract to provide various services and/or aspects of the Website’s functionality, such as where third-party plugins provide functionality such as message boards or image hosting services (see “Service Providers” below); and
  • with analytics and search engine providers that assist us in the improvement and optimisation of this Website as described above.

We may also disclose your personal data to third parties in the following events:

  • if we were to sell or buy any business or assets, in which case we might disclose your personal data to the prospective seller or buyer of such business or assets as part of that sale;
  • if Bristol PRINT Services or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or if we are asked to provide your details to a lawful authority in order to aid in the investigation of crime or disorder; and/or
  • in order to enforce or apply our terms of use or terms and conditions, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Service Providers
We engage with service providers to assist us in the delivery of the Website and Bristol PRINT Services. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this data and do not use it for any other purpose. We take these relationships seriously and oblige all of our data processors to only process your personal data for specified purposes and in accordance with our instructions. The following is a list of the type of trusted service providers we use:

  • Website Developers;
  • Website Hosting and Maintenance Providers;
  • Analytics Providers;
  • Payment Processors;
  • Social Media Marketing Managers;
  • Online Marketing Providers;
  • Client Relationship Management System Providers; and
  • Courier Services

 Links to third party sites
The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

 

Data Retention

For how long do we keep your personal data?
We will hold your personal information on our systems only for as long as required to provide you with the services you have requested, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

In some circumstances you can ask us to delete your data: see ‘Your Rights’ below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

Security

Bristol PRINT Services takes the protection of your information very seriously. Where we have given you a password that enables you to access certain parts of our Website or Bristol PRINT Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

International Data Transfers

Whenever we do transfer your personal data outside of the UK, we ensure that a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:

  • we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data under UK data protection laws;
  • where you we use certain service providers, we will use specific contracts approved by the Information Commissioner which gives personal data the same protection it has in the UK; or
  • any other safeguards or steps are taken to permit us to transfer your personal data outside of the UK in accordance with UK data protection laws

By submitting your personal data, you understand the terms on which we may transfer your personal data outside of the UK. If you would like more information about transfers outside of the UK, please contact us at GDPR@bristolprintservices.co.uk.

 

Your Rights

Right of Access
You may, at any time, request access to the personal data we hold about you (you may have heard of this right being described as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Your Right to Rectification
You may request that we correct personal data that we hold about you which you believe is incorrect or inaccurate, though we may need to verify the accuracy of the new data you provide to us.

Your Right to Erasure
You may ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”). If for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request.

Your Right to Object to Processing
You may object to processing of your personal data where we rely on legitimate interest for processing that personal data. You also have the right to object where we are processing your personal data for direct marketing purposes. We will comply with your request unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.

Your Right to Restrict Processing
This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • if you want us to establish the data’s accuracy;
  • where our use of the data is unlawful, but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Your Right to Portability
We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Your Right to object to automated decision making and profiling
You have the right to be informed about the existence of any automated decision making and profiling of your personal data, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you.

Your right to withdraw consent at any time
You may withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Exercising your rights
When you write to us making a request to exercise your rights, we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity.

 

Contact

If you have any queries regarding this Privacy Policy, if you wish to exercise any of your rights set out above or if you think that the Privacy Policy has not been followed, please contact us at GDPR@bristolprintservices.co.uk.

You may also lodge a complaint with our lead supervisory authority, the Information Commissioner, or your local supervisory authority about any aspect of our handling or processing of your personal data. We would, however, appreciate the chance to address your concerns before you approach any supervisory authority, so please contact us in the first instance.